Are appointments required?

Because we believe so strongly in the importance of one on one attention with our clients, we prefer to work on an appointment-based schedule except on Saturdays. This enables us to give you the time and guidance that is so very crucial with something as important as your special event. This exceptional customer service is why Susan's Shoppe has such a great reputation since 1996. Although every attempt is made to assist walk-ins, we may not be able to accommodate you during our busy season (January - April) without an appointment. We conveniently book appointments Mondays through Fridays. To schedule an appointment time that works best for you, please contact us at 601-833-9333 or by email.

How long does it take for a dress to come in?

Prom and Pageant dresses can take as little as 3-4 days and as long as 16 weeks.

Is picture taking allowed during gown appointments? 

Designers copyright all of their gowns. In order for us to continue holding accounts with these manufacturers, they ask that we don’t allow any photographs of their gowns until an actual dress has been purchased. We do not allow photos in order to protect our vendor’s merchandise. At the time of purchase, however, feel free at that point to take as many photos that you wish!

Do we rent dresses? 

Susan's Shoppe does rent our  One-of-a-Kind designer gowns for Pageants only.  We do NOT rent for Prom, Weddings or any other occasion.

Do we provide alterations and/or pressing on our gowns?

Yes, we have a wonderfully experienced alterations seamstresses. They will provide their services only on gowns that have been purchased through our boutique, and there are additional charges for the work. Steaming and hand pressing of gowns is also available on our dresses for an additional fee. Please speak with her for price information.

What forms of payment are offered for purchases at Susan's Shoppe?

We accept Visa, MasterCard, Discover, and American Express credit cards. We will also gladly accept cash, cashier’s checks, and money orders. As of June 1, 2007, we no longer are able to accept personal and/or business checks.

What is Susan's Shoppe's return/exchange policy?

ALL SALES ARE FINAL.  There are no cash refunds allowed per our store policy, which the owners strictly enforce.